Mrs Sensible had a little bit of a fall out with Ipercoop today. She was studying the cost of a bottle of fizzy water and found Levissima, a premium brand, was priced at €0.48 for a pack of 6 bottles and underneath was marked the price of €0.05 a litre. This was truly a bargain, it was almost as cheap as tap water, so much so I nearly ran out and fetched a couple more trolleys so that we could take 500 litres home. I was already dreaming of what a bath in fizzy water might be like.
Mrs Sensible asked a shelf stacker if they were really selling fizzy bottled water at 5 cents a litre; he looked at Mrs Sensible as though she was stupid and said “of course it was an error: nobody would sell water at 5 cents a litre” Mrs Sensible was still talking to him, when he turned his back and walked away!!!
Now, Mrs Sensible is normally a calm and controlled person, but in circumstances like these she tends to quickly switch to teacher mode, so I was surprised that without commenting on the shelf stacker’s manners, she turned on her heel and wheeled her trolley off towards the entrance like a Formula One 1 racing driver.
Unaware of what was going on in her mind all I could do was to run after her trying to catch up. At the Punto Ascolto (Customer Care Desk) she explained to the supervisor, a tall and kind lady who looked a little German, that the shelf stacker had been very rude to her whilst Mrs Sensible was really only trying to do them a favour.
She explained that if they didn’t change the price tag quickly, a hundred people (because we would phone them all) would rush here and demand to buy fizzy water at €0.05 a litre given that under a European law, shops are bound to sell their merchandise at the marked price, despite any spurious pricing errors that might have occurred.
The German looking Customer Care lady tried to contact the head of the water department and said to Mrs Sensible “a shelf stacker has not the power to change price tags, but yeah, he shouldn’t have been rude, sorry….”
As the person in charge of the water department was nowhere to be found, the lady at the Punto Ascolto headed quickly towards the incriminated area, followed by Mrs Sensible and her trolley, followed by me, still a tad confused.
Together we examined the price tag and, yes it did say 9 Litres of water for € 0.43. The tall lady said “it is a big error and thank you for pointing it out, but only my colleague can change the tag, that is when she arrives from God knows where…” At that point a small woman who looked no more than 25 appeared panting and puffing: she had obviously just run from her office or just finished a marathon. She started babbling something that sounded like a lot of nonsense to me.
The argument about the cost of a bottle of water once again escalated: the small woman tried to justify the mistake saying that the tags always show the price of one bottle, trying to convince Mrs Sensible that she was wrong and they were right and therefore it was no problem; Mrs Sensible, on the other hand, was pointing at the price tag arguing that it clearly showed 9 litres for € 0.43 and said € 0.05 a litre; the small woman was still trying to explain a simple maths equations to Mrs Sensible not knowing that my wife teaches maths.
As Mrs Sensible broke into teacher mode, the little woman was producing ma, però , ecco, (but, so, maybe) sounds whilst the helpful assistant kept repeating “Togli il cartello! TOGLI IL CARTELLO!” (Remove the price tag!) I was enjoying the tennis match between the three of them when suddenly I heard Mrs Sensible shout “Cos’ha da guardare così in cagnesco?!?!” What are you glaring at me for? Now, it’s not often I hear her shout at people, so horrified and wide eyed I turned toward the direction of her words, where I saw the shelf stacker half hiding behind his boxes and glaring at Mrs Sensible.
“Io vi sto facendo un favore!” I’m doing you a favour she shouted, before people realize they can demand to buy water at the marked price! He was bellowing back angrily when the small lady was struck by a bolt of pure inspiration and decided to remove the price tag and the tall helpful lady yelled Grazie al cielo! Finalmente!
As we wandered off towards the meat counter I asked Mrs Sensible: “So how much was the water?”