An open letter to the Chief Executive DVLA

Dear Sir,

Re case no  XXXXXXXX licence no XXXXXXXXXXXXXXXX

Please will you help me to convert my UK driving licence to an Italian driving licence. I have requested your help because the process is becoming a farce and would be worthy of any Italian opera.

Opera

Opera

During March 2013, I started the process of exchanging my UK driving licence for an Italian licence. I knew this would not be an easy process, because it involves Italians and their wonderful bureaucracy; however I was politely surprised when it only took four or five visits to their office and a medical to get the process started.

In May Dott: Giampierro Allegro from the Italian Ministry for Transport wrote to the DVLA (UK) requesting two pieces of information; he asked if the DVLA would confirm that my driving licence was authentic, and the second question was, is Pecora Nera (original name changed) born in Malta on the 3/11/1961 and Pecora Sensible-Nera (changed again) born in Malta on the 3/11/1961 the same person? The confusion has arisen because I adopted my wife’s surname when I married her and updated my UK driving licence. In Bella Italia changing ones name is unheard of.

Since then the process has halted,  DVLA (UK) denied receiving the letter, this may be true, because Poste Italia is exceptionally unreliable, you have more chance of a letter reaching its destination if you put it in a bottle and throw it from the Naples ferry into the sea.

Quicker than Poste Italia

Quicker than Poste Italia

Since July I have contacted DVLA on several occasions including, one letter, two e mails, made four telephone calls and filled in two DVLA web based complaints form.  Today I phoned Angelina at the DVLA call centre and was told they are still looking at the attachments that I sent during August!!!

Please will you ask someone to write to Dott: Giampierro Allegro at the Italian Ministry for Transport and confirm that my licence is authentic and that Pecora Nera and Pecora Sensible-Nera are the same person.

The ongoing saga

Part one

Part two

Part three

Please…..

Yours faithfully

Pecora Nera

Post updated because Mr Simon Tse is no longer the Chief Executive of DVLA, Oliver Morley becomes the new Chief Executive in November. I wonder if this will be sorted before then?

Solipsism, or am I a figment of my own imagination.

This weekend was designated as a chocolate eating and a movie watching weekend. I ordered fresh supplies of chocolate and, armed with my trusty credit card, I purchased a selection of DVDs from Amazon.co.uk

Mrs Sensible likes British Costume Dramas

Mrs Sensible likes British Costume Dramas

Jewel in the crown

Another good film

The Good Life

This one was for me

Miss Jean Brodie

And just in case we ran out of movies I bought this one.

I thought I had prepared the weekend to the last detail. All the films were in stock and would be delivered on Friday afternoon. I now had an ample stock of dark chocolate for Mrs Sensible and an adequate stock of milk chocolate for me.

On Friday afternoon I left the office early and drove home. I waited and waited, occasionally I glanced out of the window in search of the delivery van. At 6.43 I received an e-mail from Amazon, explaining that SDA could not deliver my DVD’s because my address was incorrect. Now this is strange because SDA have delivered to my house before and the gas and electric bills always find me.

Everything became clearer when I tried to input the tracking number on the SDA website, because SDA is part of Poste Italia.  Poste Italia is the government-owned postal system that specialises in losing parcels and making grown men cry. I dropped a quick message to a blogging friend at Expat eye on Latvia and received the following.

useful advice

useful advice

I was quiet worried; just to make sure I wasn’t a figment of my own imagination,  I immediately pinched myself to see if I was real. I then ran outside to check that the house was still here and got a second opinion from Google maps.

My house exists

My house exists!!

They also found me.

So here I am, Saturday morning on a non Chocolate and film weekend. It has turned into a let’s clean the house weekend. Curse you SDA!!! Debbs at  Digging wiv Debb will be pleased because choosing between cleaning the house under the direct supervision of Mrs Sensible and planting some seeds in the vegetable plot I chose the latter. The race is now on, will the peas, lettuce and cucumber arrive before SDA find my house?

Please place your bets below.